退款政策
Last Updated: 2/27/25
At XtremeLoadout, we take pride in crafting high-quality custom and modded gaming controllers and accessories. Due to the nature of our products, we have specific guidelines regarding returns and refunds. Please read our policy carefully before making a purchase. -
1.No Returns on Custom and Modded Products All sales on custom and modded gaming controllers and accessories are final. We do not accept returns or exchanges on customized products unless the item arrives defective or damaged.
2. Order Cancellations Orders can be canceled only before production or shipping begins. Once customization starts or the order is shipped, cancellations are no longer possible.
3. Damaged or Defective Items If your item arrives damaged or defective, follow these steps: 1. Contact us within 48 hours of delivery at [your support email]. 2. Provide a detailed description of the issue along with clear photos or videos as proof. 3. We will assess the claim and determine if a replacement or repair is necessary. If approved, we may offer: A replacement of the same item (if available). A repair service at no additional cost. A partial refund based on the extent of the issue.